1. Return Period

You may request a return within 7 days of receiving your physical product, subject to applicable South African law.

2. Return Conditions

Returned products must be unused, clean, in a condition suitable for resale, and accompanied by relevant original packaging/accessories where applicable. Products may have been opened provided they remain unused and in acceptable condition.

3. Return Shipping

The customer is responsible for the cost of returning a product unless applicable law requires Stitch and Bloom to cover the cost.

4. Refunds

Approved returns will be refunded. We do not generally offer store credit or exchanges in place of a refund. Refunds will normally be processed through the original payment method.

5. Custom Products

Custom-made and personalised products cannot ordinarily be returned once production has commenced, except where required by applicable law. A custom order may be cancelled before production begins.

6. Digital Products

Digital products are non-refundable once downloaded, except where a refund is required by applicable law. If you experience a problem downloading or accessing your digital purchase, contact info@stitchnbloom.co.za.

7. Defective or Incorrect Products

If your product is defective, damaged or incorrect, contact us. Your statutory consumer rights remain unaffected.

8. How to Request a Return

Email info@stitchnbloom.co.za and include your name, order number, product details, reason for the return, and photographs where appropriate. Please wait for return instructions before sending an item back.