PRIVACY POLICY

Introduction

Stitch and Bloom respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you use our website or purchase from us.

  1. Information We Collect

When you create an account, place an order or contact us, we may collect your name, email address, telephone number, delivery address, billing information, order information, account information, correspondence with us, and information you voluntarily provide.

  1. Why We Collect Your Information

We use your information to create and manage customer accounts, process orders and payments, arrange delivery, provide customer service, process returns and refunds, communicate about orders, maintain business records, comply with legal requirements, and protect our website and business against fraud or misuse.

  1. Payment Information

Payments are processed through PayFast. Your payment information may be processed by PayFast in accordance with its own privacy and security practices. Stitch and Bloom does not intentionally store complete payment card information.

  1. Delivery Information

We provide necessary customer information to The Courier Guy to enable delivery of your order. This may include your name, telephone number and delivery address.

  1. Marketing

Stitch and Bloom does not currently use customer information for newsletters or marketing emails. If this changes in future, we will update this Privacy Policy and comply with applicable privacy and direct-marketing requirements.

  1. Cookies

Our website may use cookies that are necessary for website and customer account functionality. Stitch and Bloom does not currently use Google Analytics, Meta Pixel or TikTok Pixel. If additional analytics, advertising or tracking technologies are introduced, this policy may be updated.

  1. Customer Accounts

If you create a customer account, we retain information necessary to operate your account and provide access to your order history. You are responsible for keeping your account password confidential.

  1. Third-Party Service Providers

We may share necessary information with service providers that help us operate our business, including PayFast for payment processing, The Courier Guy for delivery, and website hosting or technology providers where necessary.

  1. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no electronic storage or transmission system can be guaranteed completely secure.

  1. Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or longer where required or permitted by law.

  1. Your Rights

Subject to applicable law, you may have rights to request access to personal information we hold about you, request correction of inaccurate information, request deletion where legally permitted, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint regarding processing.

  1. Contact

For privacy-related questions or requests, contact Stitch and Bloom (Pty) Ltd at info@stitchnbloom.co.za.

  1. Changes

We may update this Privacy Policy from time to time. The latest version will be published on our website.